Establishing vocabulary is useful
Posted Feb 23, 2007 10:29 UTC (Fri) by Pc5Y9sbv
In reply to: Voice is overrated
Parent article: Doesn't the Social Web Realize that People Talk? (O'ReillyNet)
I like email communication for exactly this reason. I cannot count the number of times that I've watched groups of very smart people supposedly come to agreement via voice discussions either in person or on teleconferences. But then, when the real details get written down you find that there was no consensus but only the usual fake, politic evasion of conflict that is what society has developed as the basis for most speech.
Specifically, I like email communication used to convey essays and documents. The use of email for one-line "instant replies" and cheering is just about as useless as those famous two-minute phone calls to "touch base".
The problem is that written communication often fails due to the number of people promoted to positions of importance who have absolutely appalling communication skills. If they cannot brow-beat and evade responsibility through ambiguous yet "assertive" discussions, they're completely at a loss. So they encourage an evasive culture around them, and you end up with an organization paralyzed and unable to actually communicate anything.
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