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Customers Strongly Endorse New Microsoft-Novell Deal

Novell has a press release showing customer support for the company's deal with Microsoft. "Nearly all respondents agree with improving interoperability, having products that work well together, and having tools that make it easier to manage mixed Windows(R) and Linux environments. The survey, jointly commissioned by Novell and Microsoft, was conducted by Penn, Schoen & Berland Associates Inc., a respected independent market research firm."
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as if ...

Posted Dec 12, 2006 18:52 UTC (Tue) by JoeBuck (subscriber, #2330) [Link]

Did anyone think the surveyors would find customers who don't want their Novell and Microsoft software to work well together?

as if ...

Posted Dec 12, 2006 19:14 UTC (Tue) by grouch (guest, #27289) [Link]

I wonder how many customers made note of the fact that Microsoft could improve interoperability across the board by simply following standards. Microsoft is the crazy gang on the wrong side of the road. Agreements are not needed for them to stop acting disruptive; they could, unilaterally, decide to drive with traffic instead of against it.

Customers Strongly Endorse New Microsoft-Novell Deal

Posted Dec 12, 2006 19:17 UTC (Tue) by toszlanyi (guest, #42184) [Link]

Ok, they found 201 people. Whats about the 2889 people that already signed the open letter to Novell? They are just normal users like me or even Administrators all around the world, in companies, universities .... If you don't agree to that MS - Novell software patent agreement then sign the open letter as well at: http://techp.org/petition/show/1

Customers Strongly Endorse New Microsoft-Novell Deal

Posted Dec 14, 2006 2:39 UTC (Thu) by dw (subscriber, #12017) [Link]

201 *customers*

Customers Strongly Endorse New Microsoft-Novell Deal

Posted Dec 12, 2006 19:20 UTC (Tue) by cventers (subscriber, #31465) [Link]

Unfortunately for Novell, it's not just customers that they have to worry
about. It's also the developers that write their software.

Food for thought: What happens when GPLv3 includes provisions designed to
prevent patent pacts like the MS/Novell deal, the MS/Novell deal is based
on so-called "interoperability", and then Samba makes good on their
intent to switch to GPLv3?

Customers Strongly Endorse New Microsoft-Novell Deal

Posted Dec 12, 2006 21:15 UTC (Tue) by chohman (guest, #5519) [Link]

The sad thing is that the customers are so monumentally clueless that they think vendor partnerships are the way to go. In an earlier era, there was a group of large customers who wanted to get vendors to develop and conform to open, vendor-neutral standards. Vendors of course moved heaven and earth to avoid this catastrophe.
Somewhere since then, the users have lost their way, right around the time they mistook widespread adoption of Microsfot Office for the development of a standard document format.

Nice set of questions.

Posted Dec 12, 2006 23:19 UTC (Tue) by dmarti (subscriber, #11625) [Link]

Anyone else read the actual question text?

A lot of this is in how you phrase the questions. If they let PJ write the questions, they could get 90 percent of the answers to go the other way.

Nice set of questions.

Posted Dec 13, 2006 0:26 UTC (Wed) by dmarti (subscriber, #11625) [Link]

Following up on my own post...Matt Asay has some alternate versions of the questions.

What's the point?

Posted Dec 13, 2006 3:58 UTC (Wed) by bronson (subscriber, #4806) [Link]

Apparently Novell doesn't know how to conduct a proper survey either. Biased sample, biased questions... Would anybody take this seriously?

Oh come on

Posted Dec 13, 2006 8:54 UTC (Wed) by BrucePerens (subscriber, #2510) [Link]

Do any of you know real enterprise customers who have time to answer telephone surveys?

Oh come on

Posted Dec 13, 2006 16:35 UTC (Wed) by jcollardx01 (guest, #13784) [Link]

Paid ones?

Oh, sorry, thought you were looking for the punch line to a joke. :-)

Customers Strongly Endorse New Microsoft-Novell Deal

Posted Dec 13, 2006 22:14 UTC (Wed) by edvac (guest, #13074) [Link]

I read the release, then got out my college statistics textbook... the report is a joke at best. For example from the report:
"-- Over three in five respondents think Microsoft is making a stronger
effort to form alliances with other companies."
which five did they ask?

Another quote:
"Just-Released Survey Shows More Than 90 Percent Favor Vendor Cooperation on Interoperability"
Glittering generalites. 90 percent of what? The 201 they selectively surveyed online?

The random nature of their sample is questionable.

At the end they mention "margin of error" for the RedHat users at plus or minus 10.4 percent. That's a total of 20.8 percent (10.4 percent at each side of the normal distribution curve... did they use a normal distribution curve?) at 90 percent confidence and they don't say whether that is confidence level or interval. There are examples like this throughout the report.
Also some interesting information about Mark Penn, one of the survey company owners:
http://www.sourcewatch.org/index.php?title=Mark_Penn

Customers Strongly Endorse New Microsoft-Novell Deal

Posted Dec 14, 2006 3:42 UTC (Thu) by bronson (subscriber, #4806) [Link]

Microsoft uses "studies" and "surveys" all the time in their advertising. And now Novell has started using the same tactics, generated by one of Microsoft's PR firms? Good find.

It's pretty clear who's driving this particular deal. *sigh*

Asked the wrong questions

Posted Dec 14, 2006 11:22 UTC (Thu) by coriordan (guest, #7544) [Link]

I think the tacky part isn't that/whether they chose a biased group of people to ask, it's that they asked the wrong questions.

The deal has many parts. One is about sharing technical information, another is about giving Novell customers exclusive protection from MS patents, and there are other parts.

The bad part of the deal is that exclusive protection for Novell customers. This is also the controversial part. But this questionairre doesn't talk about this, it talks about the technology part.

This is a distraction tactic by a sneaky PR department.

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