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A day in the life of the CentOS teamA day in the life of the CentOS teamPosted Mar 27, 2006 3:46 UTC (Mon) by spot (subscriber, #15640)Parent article: A day in the life of the CentOS team
Red Hat used to get at least one of these calls a week.
(They may still, I no longer answer the Support phones)
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A day in the life of the CentOS team Posted Mar 27, 2006 16:30 UTC (Mon) by smoogen (subscriber, #97) [Link] We used to get emails about this once a day or so. Most people would understand after the first or second message. There would be one or two that would get routed from the CEO's office to us about once a month. Those were the calls that I got to be a people person and realized that most computer support is 50% psychological therapy, 40% patience, and 10% trouble shooting skills.
My idea of hiring student nursing aides and psychology majors didnt go far though..
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