Improved Thunderbird Still Fails Enterprise Test (eWeek)

Improved Thunderbird Still Fails Enterprise Test (eWeek)

Posted Oct 15, 2005 17:59 UTC (Sat) by phudson (guest, #33105)
In reply to: Improved Thunderbird Still Fails Enterprise Test (eWeek) by tjc
Parent article: Improved Thunderbird Still Fails Enterprise Test (eWeek)

"I'm not saying that it's either good or bad. But it's munged together with an email client, which is probably not the optimal solution."

No, I think it is. Or at least you need *very* tight integration. That's the way business works; discussions turn into appointments and meetings, which require arranging through communication with the participants, and meetings cause discussions, need re-arranging etc.

Now, you could implement an entirely separate communication system than email to do that, but I need another place to monitor for messages like I need a hole in the head.

Or you could have the meeting-related messages arrive in email, but the email client treat them as email and the user has to do the right thing.

Or you can recognise that calendering related messages are a major fraction of the email handled by enterprise users, and have the email client do something intelligent with them.

In other words, delivering tools that support what your users need to do trumps technical elegance any time.

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