Posted Aug 18, 2005 20:27 UTC (Thu) by pimlott
In reply to: Focus stealing
Parent article: GNOME and the way forward
> I hope I'm not part of the problem
Please take this message in good faith.
Consider your long reply to Jon ("Maybe because ..."). The tone of that message, as I read it, is, "let me tell you all the reasons that what you want is wrong (and PS you don't really understand what you're asking for)". Why not instead start from the premise that Jon is an intelligent, experienced, and thoughtful user, and therefore that what he wants is reasonable and valuable? Think, "satisfying Jon's request might make GNOME a better desktop", or even "making Jon a happy user could earn some serious karma".
I'm not suggesting you would ever intentionally belittle Jon. But I think many GNOME (and Mozilla) developers tend to read user complaints with a mindset of "correct him" rather than "learn from him".
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