the dismal Linux support experience he received
from mainstream vendors Best Buy, Circuit City, CompUSA, and Dell.
"Calls to three local stores in Oregon proved somewhat disappointing, as the dreaded Linux (incorrectly pronounced L-eye-nux) bewilderment continued. The first store, in Portland, routed my call to computer support, which rang indefinitely with no answer. The second call was to the Best Buy in Beaverton, home to the Open Source Development Labs (OSDL). However, during regular store hours on a regular business day, there was no answer, no answering service, no re-route -- nothing but ringing.
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